Membership Terms and Conditions
Updated September 2017
These terms and conditions form the basis of the contract through which Sharks Rewards (we or us) will deliver a service to you as a member (named member, you, your). On becoming a member of Sharks Rewards you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with the Data Protection Act.
Sharks Rewards is a trading name of Sussex Cricket Limited, registered office The 1ST Central Ground, Eaton Road, Hove, BN3 3AN, registered in England no: 30143R.
Access to services and benefits is provided by Boundless by CSMA, which is a trading name of Motoring & Leisure Services Limited, a subsidiary of the Civil Service Motoring Association Limited, registered office Britannia House, 21 Station Street, Brighton, BN1 4DE, registered in England no: 02813598. Motoring & Leisure Services Limited is authorised and regulated by the Financial Conduct Authority.
Our website (www.sharksrewards.com) is provided for the benefit of members, most of whom are located in the United Kingdom. We administer the site from England and through our service providers who may or may not be based in England.
Membership of Sharks Rewards will provide you with access to a wide range of benefits.
A typical Sharks Rewards package may include:
- Full access to the Sharks Rewards website.
- The opportunity to attend events and activities nationwide.
- The opportunity to access a large range of partners offering member discount offers and perks on a wide variety of products and services.
We reserve the right to change the benefits that apply to Sharks Rewards at any time and without prior notice.
Benefits can be used by the named member only unless otherwise specified below.
- Breaks/Leisure Retreats, Events, and Experience Bookings – the named member must be part of the booking party. If any of these benefits of membership are being purchased as a gift then the named member must be the purchaser.
- Approved partner offers – the named member must be the purchaser and participating in the booking/service provided.
- The provision of General Insurance products (Motor, Home, Travel, Motorcycle, Caravan, Classic car) – the benefit and therefore principle policy holder can extend to the partner, sibling, child or parent of a current member so long as they reside in the same address as the Sharks Rewards member.
- The provision of breakdown cover - the benefit and therefore principle policy holder can extend to the partner, sibling, child or parent of a current member so long as they reside at the same address as the Sharks Rewards member
Any external providers of a benefit included within your membership package will have absolute discretion in relation to the provision of services, and membership of Sharks Rewards does not guarantee that the external provider will accept an application from a member for the provision of services.
Services supplied from an external provider will be subject to the provider’s own terms and conditions, and we do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.
We reserve the right to change our external providers without prior notice and our decision on services provided is final.
The Membership Contract
As per agreement with Sussex Cricket Limited, all customers who purchase a Sussex Country Cricket season ticket or a T20 Blast Season ticket (from 2018) will automatically get access to Sharks Rewards as part of their membership for the duration of the contract between Motoring & Leisure Services Limited and Sussex Cricket Limited. By accepting conditions of either Sussex Country Cricket or T20 Blast season tickets you are you are making an offer to subscribe to Sharks Rewards which, if accepted by us, will result in a legally binding contract as per these terms and conditions.
Membership will become live when confirmation is received from your sponsoring organisation and payment is confirmed
At the point of renewal of your membership, your renewal payment from your sponsoring organisation is confirmation of the continued acceptance of this contract.
Neither party shall be liable to the other for any delay or non-performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided.
Cancellations and Refunds
Your Sharks Rewards membership is a rolling agreement which will automatically renew upon the anniversary of your application if the renewal premium is paid by your sponsoring organisation. You will receive a renewal notice in advance of the anniversary of your application date, informing you of your entitlement to cancel.
If you wish to cancel your Sharks Rewards membership, you must inform us of your intention to cancel a minimum of ten working days prior to the anniversary of your application. This notice should be provided directly to us, by phone, in writing by letter, fax or e mail.
Once renewal of your membership has occurred, it will still be possible to cancel your membership.
No refunds will be provided (either to you or your sponsoring organisation) if you cancel your membership during the year.
If your sponsoring organisation is no longer paying your membership premium you may be offered the opportunity to renew as a full member on payment of the appropriate fees subject to you fulfilling the full membership eligibility criteria.
Our liability to you will not extend to any membership-related benefits, goods or services provided by an external provider. We specifically exclude liability for any loss or damage suffered by you as a result of your involvement in whatever manner with an external provider.
Every effort is made to ensure the accuracy of marketing material; however, neither we nor the authors can accept liability for errors and omissions within promotional/marketing material.
These terms and conditions do not and shall not affect your statutory rights as a consumer.
We use our best endeavours to ensure all information provided by us is as up to date as possible. However, you should not rely on the information provided as the sole basis for making business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.
Data Protection and use of Personal Data
Sussex Cricket Limited trading as Sharks Rewards is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your Sharks Rewards package.
As a Sharks Rewards member your data will be used for marketing, statistical and analytical purposes and to administer your membership. You will receive membership communications and from time to time we will let you know about promotions. If you provide us with your postal address, phone number, email address, fax or SMS number, then we may send information which may be of interest.
We do not pass data to any third party for the purposes of marketing.
If you wish to obtain a copy of your personal data held by us, then please write to the address below. Please note that you may be charged a fee of £10 for this service. You may also be asked to provide proof of your identity and for information that might help to locate the data you are seeking.
If you believe that any of the information we hold concerning you is incorrect or out of date, please provide us with the accurate information at the address below.
Data protection via the website
We will make every effort to ensure that the information on our website is accurate. However, we cannot guarantee this and accept no liability for any information given via this website.
Even if data encryption is used, the security of information transmitted via the internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by electronic means shall be borne solely and exclusively by such user and in no event shall any such losses in whole or in part be borne by us.
Please see website terms and conditions.
We may change these terms and conditions at any time without giving prior notice but we will make every endeavour to notify you of any changes. The most recent edition of these terms and conditions will be binding upon you. Members may exit the contract without penalty if they do not accept any proposed variation.
Prize Draw and Competition Rules
All prize draws and competitions which are associated with our offers are subject to separate terms and conditions, as written at the time of the prize draw, competition or offer. Prize draws and competitions are not open to employees of the Civil Service Motoring Association Ltd or any of its subsidiaries.
Governing Law and Jurisdiction
These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These terms and conditions constitute the entire agreement between the parties in relation to their subject-matter and override any previous agreements or understandings in relation thereto.
Sharks Rewards Brand
Use of our logo and brand identity is not permitted in any circumstances unless you are an approved partner of Sharks Rewards, or we have granted you express permission to do so.
Queries Comments and Complaints
Responding to complaints:
If you have any queries, comments or complaints about your membership, please contact our Member Services team on 0800 669944.
We will send a written acknowledgement of the complaint to the complainant by letter or email, within five business days of its first receipt by Boundless.
We will aim to provide a final response within four weeks of receiving the complaint. Where this is not possible, a further ‘holding’ correspondence will be sent to the complainant outlining the progress of the complaint along with an indication of the timescale involved to produce a final response.
Calls to Sharks Rewards may be recorded for training and quality purposes.
Monday to Friday: 08:00 to 20:00.
Saturday and Sunday: 09:00 to 17:00.
Bank Holidays (Excluding Christmas, Boxing Day, New Year’s Day, Easter Day): 09:00 to 17:00.